System Warranty

Free Mailing Parts and Labor included in the first year Warranty.
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Advanced Warranty Premium Package by Computer Warranty Services
for the Sonata Trading Computer Optional at $99.00 per year. Value of $250.00
includes the following six features, which is superior than any other
warranty offered by any other company producing trading computers.
This package is can be taken for up to 3 years.

 

1. Proactive Prevention with active remote hardware monitoring which is the first line of defense that will detect and automatically report most hardware problems before they become hardware failures. This software creates a one way communication from your PC to CWS technical center and reports only information about the performance of your hardware component parts and certain operations such as antivirus, fireware, and utility functions.

2. GFI Vipre Anti-Virus is another extremely important line of defense in preventing damage to both your hardware but more importantly your personal and confidental data. Voted #1 by users. Speed does matter, this is high-performance technology that won't slow down your trading computer. Low RAM usage and more efficient scanning, that cleans and is fast and powerful. Next generation virus technology that protects against computer virus and malware threats. The security software included in the Sonata provides:

• Anti Virus Software

• Anti Spyware

• Anti Malware

• detects both existing and new unidentified spyware threats

• malicious website filtering

• Latest generation technology provides powerful protection that won't slow down your
computer!

 

 

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3. Reactive Repair by Computer Warranty Services includes 24/7/365 technical help desk support that provides diagnosis of hardware malfunctions such as: non functioning hard drives, power supplies, main boards, processors, RAM memory and other hardware or limited OS issues.

 

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4. Remote access is available for issues that requires the direct intervention of the help disk technician. When a problem is diagnosed and can't be corrected by the help disk technician a replacement part will be ordered and sent for delivery to the location of the computer and once receipt of the part is confirmed a certified field technician will perform the repair onsite, and get the hardware operational: this coverage includes all required replacement parts, shipping and repair labor.

• Monitors your PC and Laptops hardware for optimum performance

• Remote hardware monitoring software setup is quick and easy

• Software notifies CWS help desk of hardware problems before they happen

• CWS help desk will contact you to diagnose and repair detected problem

• Monitors scheduled procedures like antivirus scans or data back-ups

• One way communications from computer to help desk

• Patch Management Tracking – such as for Microsoft updates

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5. Unlimited offsite backup
not only available for the Sonata Trading Computer, but for your other computers.

Computer Warranty Services believes it is wise to always have current external or off-site backup of all data. This can be done using the External SATA X-Dock on top on the Sonata case, a backup drive and the acronis backup software.

 

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6. The Onsite Next-Day* Repair Service provides replacement of hardware component parts: which are malfunctioning or have failed. This service is provided on normal business days and normal business hours Monday thru Friday 8am to 5:30pm. Any parts required to repair are shipped usually by Fedex. *Availability of parts may cause a delay. Sometimes distributors are out of stock of key parts.