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System Warranty
Our standard
warranty on all Sonata Trading systems is 1 year on parts and 1 years on labor.
Extended warranties with 2 and 3 year parts coverage are available for an extra
payment. We use outside warranty companies for this. The warranty is between you
and the warranty company.
Should any
part of the system hardware (excluding monitor, speakers, keyboard and mouse)
fail within the first twenty (20) days after the invoice date, Halliker’s,
Inc, dba Traders World will do an advanced replacement (depending on stock of
inventory). The defective part must be returned to Traders World within 10 days
of receiving the new hardware via UPS, Federal Express or US Priority Mail with
the proper insurance coverage, or the customer will be billed for the
replacement part. Traders World will cover all shipping costs involved.
For
defective system parts found after the first 30 days and within the first year
of the invoice date, the customer is responsible for the shipping and insurance
of the part(s) sent to Traders World. The defective part will be sent to the
manufacturer for replacement. The time for this depends on the manufacturer's
policy. Traders World will ship the replacement part at its expense. If the
customer still has not resolved the problem with the replacement and requires
the system to be sent back for diagnosis, the customer will be responsible for
the shipping charges to ship the system to Traders World. After the system is
repaired, Traders World will return the system via Ground at its expense. In
some cases we may have you send the replacement part directly to the manufacture
for replacement or advanced replacement.
Traders
World does not warranty any software problem. If you install any piece of
software or change any configuration that adversely impacts your system or it's
performance, we will try to help you to uninstall the software. However, Traders
World will not be responsible for any shipping fee involved, if the situation
requires the system to be shipped back to us for repair.
Notebook Policy
Warranty for
notebook systems
are covered by the manufacturer. Notebook extended warranties are covered by
outside warranty companies.
Overclocking Policy
If the customer
attempts to overclock any component including, but not limited to CPUs, video
cards, etc, they will have voided the warranty on that product from the
manufacturer and with Traders World. We cannot warranty any component that
has been run over frequency without our consent and we are not responsible for
any damage that might occur.
CPU /
Memory / Motherboard Policy
CPU, memory and
motherboard products cannot be returned for any reason, only replaced.
Monitors, Speakers, and External Peripherals
If we send you
a DOA (dead on arrival) monitor, speaker, or external device, we will cover the
shipping for UPS Ground to send it back to us and send you a new one at our
cost. However, if the hardware returned to us functions properly, we may charge
a 15% restocking fee. For any defective problems on monitors, speakers, external
drives after 30 days from the invoice date, the customer has to contact the
manufacturer directly for warranty replacement or repair.
Components Warranty (Non System)
For any DOA
(dead on arrival) parts, Traders World will send a replacement part as soon as
Traders World receives the defective component. For all other defects found
after the first 30 days and within the first year of the invoice date (second or
third year for extended warranties), the customer is responsible for the
shipping and insurance of the part sent to Traders World for replacement. The
defective part will be sent to the manufacturer for replacement. Traders World
will ship the replacement part at its expense via Ground service.
In some cases we may have
you send the replacement part directly to the manufacture for replacement or
advanced replacement.
International RMA Policy
For
international customers (any country outside of the United States), the customer
is responsible for shipping fees (both to and from our location) for defective
components and/or systems. Traders World standard advanced replacement policy
does not apply for international orders. We must receive the original
(defective) component before issuing a replacement component.
Return
Policy
Our return
policy for non-defective components is within 20 days after the invoice date and
subject to a 15% restocking fee. All returns must be accompanied with a valid
Return Merchandise Authorization (RMA) number. Please call or email us for an
RMA number. Systems are non-returnable for any reason except for when it has
been deemed they have been severely damaged by a shipping courier.
Exclusion of Certain
Computer-Related Losses.
Halliker’s Inc. dba Traders World is not responsible and will not pay for loss
(“loss”) or damage caused directly or indirectly by the following. Such loss
(“loss”) or damage is excluded regardless of any other cause or even that
contributes concurrently or in any sequence to the loss (“loss”) or damage.
1.The failure, malfunction or inadequacy of:
a. Any of the following, whether belonging to any insured or to others:
(1) Computer hardware, including microprocessors;
(2) Computer application software;
(3) Computer operating systems and related software:
(4) Computer networks:
(5) Microprocessors (computer chips) not part of any computer system; or
(6) Any other computerized or electronic equipment components; or
b. Any other products, and any services, data or functions that directly or
indirectly use or rely upon, in any manner, any of the items listed in Paragraph
A.1.a or this document due to the inability to correctly recognize, process,
distinguish, interpret or accept one or more dates or times. An example is the
inability of computer software to recognize the year 2000.
2.Any advise, consultation, design, evaluation, inspection, installation,
maintenance, repair, replacement or supervision provided or done by you or for
you to determine, rectify or test for, any potential or actual problems
described in Paragraph A.1. of this document.
You can return the computer for a refund within 21 days after your receipt of
the computer if you disagree with the trading computer warranty and the
exclusion of certain computer-related losses. By keeping the computer beyond the
21 days you are accepting these terms.
Phone 417-882-9697,
800-288-4266
E-mail:
publisher@tradersworld.com
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