Warranty - Warranty Corp of America

866 (822-9789)

Warrantly is only available in the United States and parts of Canada. You must have purchased the warranty for it to be effective.

Waca Warranty
Throughout this Extended ESC (“ESC”), the words “We,” “Us”, and “Our” refers to AIG Warranty Services and Insurance Agency, Inc. (“AIGWS”) in those states that AIGWS is the Provider (Obligor), and the Dealer in those states where the Dealer is the Obligor of this ESC. The words “You” and “Your” refer to the Contract Holder or the person to whom it was properly transferred.

Term and Coverage: The term of this ESC is from the date of purchase of the eligible covered produc(s) to the end of the term purchased by You.

This ESC is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, this ESC continues to provide the manufacturer’s benefits as well as certain additional benefits listed within this ESC.

1. IF YOUR PRODUCT REQUIRES SERVICE: To arrange for repair service, call 866-822-9789. Repair service will be available during regular business hours, Monday through Friday, and will be provided by a manufacturer authorized service center or someone we designate. All ESC coverage is applicable only to items, costs and time periods not covered by the express manufacturer warranty regardless of whether the manufacturer is out of business.

AT OUR OPTION, REPLACEMENT PARTS WILL BE NEW, REMANUFACTURED, OR NON-ORIGINAL MANUFACTURER’S PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT. If We determine that Your covered product cannot be repaired, We will replace it with a new or remanufactured product of like kind, quality and functionality. Technological advances may result in a replacement product with a lower selling price than the original product. Once the covered product is replaced, this contract is considered fulfilled.

On-Site Repair: If You purchased an ESC that provides On-Site service, please note the following:

 You must provide a safe, non-threatening environment for our technicians in order to receive service.

 In some cases, You may be required to ship Your covered product for repair. We will pay the shipping charges.

Same Day On-Site or 24 Hour On-Site: If You purchased an ESC which offers either Same Day On-Site Service or 24 Hour On-Site Service, please note the following:

• On-Site service cannot be scheduled until repair parts are delivered to the repair location.
• Once it has been confirmed that the required parts are at the repair site, You will be contacted by the repair technician to establish an appointment time.
• All attempts will be made to establish appointment times as follows:
A. Same Day Service – If the parts confirmation occurs before noon (12pm) of that business day, every attempt will be made to get a technician to the repair location before 5pm of the same business day. If a technician cannot perform the repair before 5pm of the date of request, a technician will be at the repair site by noon of the next business day following the day of the original request.
If the parts confirmation occurs after noon (12pm) of that business day, a technician will be dispatched to perform the repair before noon (12pm) of the next business day following the day of request.
B. 24 Hour Service – If the parts confirmation occurs before noon (12pm) of that business day, a technician will be dispatched to the repair location before noon (12pm) of the next business day.
If the parts confirmation occurs after noon (12pm) of that business day, a technician will be dispatched to perform the repair before 5pm of the next business day following the day of request.
Laptop Coverage - Coverage includes 3-Way shipping and providing a shipping container to and from a depot servicer of our choice. All shipping costs are covered under the ESC.
Depot Service: Some products must be shipped to a service location for repair (e.g. camcorders, cameras, etc.). If Your ESC has Depot Service, we will pay the shipping charges to and from the designated service location.

Replacement Plans: If You have purchased a Product Replacement Plan, Your product will be replaced, not repaired.

Call 866-822-9789. You will be required to ship Your product, at Your expense, to a designated location for inspection. If Your product qualifies for replacement, You will receive one of the following: A new or remanufactured product of like kind, quality and functionality; a gift certificate equal to the original purchase price of the product excluding shipping, handling and taxes; a Merchandise Replacement Voucher equal to the original purchase price of the product excluding, shipping, handling and taxes; or a check for the original purchase price of the product excluding shipping, handling and taxes. Once the replacement process has been completed, this contract is consider fulfilled. If Your product is found to be non-defective, it will be returned to You.

2. Additional Coverages: Power Surge Protection: This ESC provides power surge protection in excess of any other insurance coverage, from the date of purchase of this ESC. WaCA Performance Guarantee: Subject to parts availability and covered product accessibility, if We do not make the scheduled service call within the specified timeframes, upon the customer’s request, the ConsumerCare ESC will be extended for an additional one month term. Call 866-822-9789 to request the extension. While We try to complete service as quickly as possible, We are not responsible for delays caused by factors beyond Our control, including, but not limited to, manufacturer’s delays, unavailability of replacement parts, or Acts of God. No Lemon Guarantee: Following the expiration of the manufacturer’s warranty term and after three service repairs have been completed on an individual product within a twelve month period, and that individual product requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance, not to exceed the original retail purchase price. Technical advances may result in a replacement product with a lower retail price than the original product. The original product and purchase receipts must be returned to Us, along with three separate service repair receipts from separate service repair incidents, all authorized by Us, in order to qualify. One service authorization number is the equivalent of one repair. Keep Your service receipts. Copies of service receipts cannot be provided by Us. Preventive maintenance checks, cleanings, product diagnosis, customer education, accessory repairs or replacements, and computer software related problems are not considered repairs for the purposes of this No Lemon Guarantee. Once the product is replaced or cash settled at current market value, the ESC for that item is considered fulfilled.

3. ESC Limits of Liability: Aggregate Limit: The total payment(s) for all claims under this ESC shall not exceed the original retail purchase price of the covered product or system, except in those cases in which the No Lemon Guarantee applies.

4. Purchase Receipts and Service Records: This ESC and all original receipts may be required for any service or product replacements or exchanges. Please keep them in a safe place.

5. Exclusions - What Is Not Covered: This ESC Does Not Cover:
(a) This ESC does not cover any malfunction, defect, breakdown, or disruption of any product functions or the function of any related component or software arising from any design flaw caused by or arising from or related to, directly or indirectly, any design, planning or engineering incompatibility, omission, or deficiency with the incidence of any date.

(b) Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse, or service costs or damage caused by unauthorized repair personnel.

(c) Replacement costs for lost or consumable parts (knobs, remote control devices, cartridges, drums, batteries, etc.), problems due to improper and/or unauthorized installation or repairs, and cosmetic damage (such as cracked cases and broken hinges) or defects that do not inhibit the proper operation and performance of covered items.

(d) Products provided for public use or rental. Use of a product for these purposes will void this ESC.

(e) Loss or damage to stored data; repairs related to software, computer viruses, display markings caused by video games or computer programs, or computer hardware that is added after the original purchase.

(f) Special, indirect, consequential, or incidental damages.

(g) “No problem found” diagnosis.

(h) Failure resulting from normal wear and tear.

(i) The ESC provides pixel repair based upon manufacturer’s guidelines.

(j) We are not responsible for personal items left in the product to be repaired.

(k) This ESC excludes products that are not listed on the ESC.

(l) The ESC is fulfilled when a product is replaced after the expiration of the manufacturer’s warranty.

6. ESC Holder’s Responsibilities: We strongly recommend (but do not require as a condition of this Contract) the regular back up of data and software. This contract does not cover the cost of data recovery or other consequential or incidental damages.

7. Renewal: If a renewal contract is offered by Us, the contract price quoted will reflect the age of the product and current service costs at the time of renewal.

8. Transfer: This ESC may be transferred to an eligible party to whom You sell or give the equipment while this ESC is in force. You must notify the Administrator in writing of the name and address of the new owner within 15 days of the change of ownership. Proof of ownership will be required as part of the transfer documentation.

9. Cancellation: You may cancel this ESC for any reason at any time. To cancel it, submit your request to cancel in writing to the Administrator. If you cancel within 30 days of receipt of your ESC and We have not paid a repair claim, you will receive a full refund. This right to void the ESC is not transferable and applies only to the original ESC purchaser. If you cancel after 30 days or at anytime after we pay a claim, you will receive a pro rata refund of the Contract Price based on the days remaining less a cancellation fee of $25.00 or 10% of the ESC price (whichever is less).

We will not cancel this ESC except for: a) fraud, b) material misrepresentation, c) non-payment of the ESC price, d) violation of any of the terms and conditions of this Contract which occurs after the effective date and which materially and substantially increases the service required, e) or if required to do so by any regulatory authority. Notice of Our cancellation will be in writing and delivered to You at your address at least 30 days prior to cancellation If We cancel this ESC, Your refund will be based on 100% of the unearned pro rata ESC price.

10. Insured ESC: This ESC is insured by New Hampshire Insurance Company, This ESC is secured by a contractual liability insurance policy provided by New Hampshire Insurance Company, 175 Water Street, 20th Floor, New York, NY 10038. Telephone number (800) 250-3819. If You fail to receive a cancellation refund, claim payment or service within 60 days of submitting the request, You may submit the claim directly to the insurance company.

11. ESC Provider (Obligor) & State Variations: Warranty Corporation of America (“WaCA”) is the Administrator under this plan. AIGWS is the obligor and provider under this plan, except in California, Oklahoma and Wisconsin. AIGWS can be contacted at: 500 West Madison Street, Chicago, IL 60661. Telephone number (800) 332-4800. The Dealer is considered the Obligor only in those states which require the Dealer to be the obligor.

If You reside in one of the following states, these provisions apply to You:

Alaska: The Dealer is the Obligor under this ESC.

Arizona: If Your written notice of cancellation is received prior to the expiration date, the Administrator shall refund the remaining pro-rata price, regardless of prior services rendered under the ESC.

California: AIG Warranty Guard, Inc. (AIGWG) is the Obligor under this ESC. AIG Warranty Guard, Inc. (AIGWG) and AIG Warranty Services and Insurance Agency, Inc. (AIGWS) can be contacted at 500 Madison St., Chicago, IL 60661.

Connecticut: The expiration date of this ESC shall automatically be extended by the duration that the product is in our custody while being repaired. In the event of a dispute with the Administrator, you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product and a copy of the ESC.

Georgia: Cancellation will comply with Section 33-24-44 of the Georgia code.

Kansas: This ESC is not an insurance policy.

Nevada: If you cancel this ESC, no deduction shall be made from the refund for the cost of any service received.

North Carolina: The purchase of this ESC is not required either to purchase or to obtain financing for a home appliance.

Oklahoma: The Dealer is the Obligor under this ESC. This Contract is not issued by the manufacturer or wholesale company marketing the product covered by this ESC. This ESC will not be honored by such manufacturer or wholesale company. If either You or we cancel this ESC, the return of the ESC price will be based upon one hundred (100) percent of the unearned pro rata price of the ESC, less the cost of any service received.

South Carolina: To prevent any further damage, refer to the owner’s manual. In the event the ESC provider does not provide covered service within sixty (60) days of proof of loss by the contract holder, the contract holder is entitled to apply directly to the New Hampshire Insurance Company. If the insurance company does not resolve such matters within sixty (60) days of proof of loss, they may contact the South Carolina Department of Insurance at PO Box 100105, Columbia, South Carolina 29202, telephone number (800) 768-3467.
Utah: Coverage afforded under this Contract is not guaranteed by the Utah Property and Casualty Guarantee Association.

Wisconsin: This ESC is subject to limited regulation by the Wisconsin Office of the Commissioner of Insurance. This ESC shall not be cancelled due to unauthorized repair of the covered equipment. If you cancel this ESC, no deduction shall be made from the refund for the cost of any service received. This ESC is backed by a contractual liability policy with limits of liability of $5000 per claim and $25,000 in aggregate per plan. Warranty Corporation of America is the Obligor under this ESC.

Administered by:
WARRANTY CORPORATION OF AMERICA
P.O. Box 2744, Norcross, GA 30091-2744
CLAIMS NUMBER: 877-FIXESIT (349-3748)

Halliker’s, Inc. dba Traders World warrants its line of Sonata Trading Computers to be free from defects in material and workshop for a specific warranted period as stated below from the date of original purchase from Halliker’s, Inc. This warranty is contingent upon proper use of the product in question and does not cover products which have been modified or which have been subject to unusual physical or electronic stress. Warranty for third party hardware, software and any special items are subject to the third party’s warranty policy.
Because the parts in our computers are the highest quality, it is very rare that they fail. In case they do, it is then wise to have the warranty below for parts replacements. The cost of the warranty is generally $60.00 a year.

Warranty takes over from Warranty Corp of American basically from the date it is shipped. You will receive hardware technical support from us for the first 30 days. After the first 30 days you will then receive hardware technical support and onsite warranty from the terms you purchased on your order from Warranty Corp of America. Call them at 877-FIXESIT (349-3748). They will determine on the phone what part in your computer has failed. When it is determined, the part is then shipped out by D&H to the technician in your area. The technician will contact you and install the part on your computer.

Warranty and any service of monitors and keyboard and the mouse is not covered by Warranty Corp of America but by the manufacturer.

Exclusion of Certain Computer-Related Losses.

Halliker’s Inc. dba Traders World is not responsible and will not pay for loss (“loss”) or damage caused directly or indirectly by the following. Such loss (“loss”) or damage is excluded regardless of any other cause or even that contributes concurrently or in any sequence to the loss (“loss”) or damage.
1.The failure, malfunction or inadequacy of:
a. Any of the following, whether belonging to any insured or to others:
(1) Computer hardware, including microprocessors;
(2) Computer application software;
(3) Computer operating systems and related software:
(4) Computer networks:
(5) Microprocessors (computer chips) not part of any computer system; or
(6) Any other computerized or electronic equipment components; or
b. Any other products, and any services, data or functions that directly or indirectly use or rely upon, in any manner, any of the items listed in Paragraph A.1.a or this document due to the inability to correctly recognize, process, distinguish, interpret or accept one or more dates or times. An example is the inability of computer software to recognize the year 2000.
2.Any advise, consultation, design, evaluation, inspection, installation, maintenance, repair, replacement or supervision provided or done by you or for you to determine, rectify or test for, any potential or actual problems described in Paragraph A.1. of this document.
You can return the computer for a refund within 21 days after your receipt of the computer if you disagree with the trading computer warranty and the exclusion of certain computer-related losses. By keeping the computer beyond the 21 days you are accepting these terms.
REGISTER WITH MICROSOFT
Your Sonata Computer will ask you to register with Microsoft through the internet or by phone within 30-days after we configured it. Please do it asap or your computer will stop working.

We warranty the Sonata Trading Computer against defects in the materials or workmanship for a period of 1 year from the date of shipping printed on your invoice. As you see above you may purchase additional warranty through PCPinpoint and Warranty Corp of American through us. This coverage is between you and the warranty companies.


Halliker’s, Inc. dba Traders World
2508 W. Grayrock St.
Springfield, MO 65810
Phone 417-882-9697, 800-288-4266
E-mail: publisher@tradersworld.com